Connect Xero
Link your Xero account and Nudging imports your outstanding invoices automatically — syncing your balances, payment history, and debtor contact
details.
Stop chasing invoices manually Chase smarter Get paid faster
Nudging gives your finance function a complete invoice chasing system: payment reminders go out, escalations trigger, payment commitments are monitored, and debtor responses are managed automatically. You step in when it matters. Nudging handles the rest.
INTEGRATES WITH
- £54.5bn Tied up in unpaid invoices across UK SMEs every year
- 58% of UK SMEs cite late payments as their biggest cashflow problem
- 1 in 5 business invoices aren’t paid on time
Source: Hiscox Late Payment Report 2026
THE PROBLEM
Most businesses don’t have a system for getting paid. And their cash flow suffers.
Most UK SMEs don’t have a formal invoice chasing system. Just someone remembering — or not — to send a reminder or monitor payment commitments. Often, the people chasing the invoices are the same people managing client relationships, and when that’s the case, the chasing gets softer, the invoices get older, and their cash flow pays the price.
The people managing your client relationships shouldn’t be
the ones chasing payment. The moment they do, they’re choosing between protecting the relationship and protecting your cash flow. That’s not a choice they should be making.
Reminders go out when someone remembers. Escalations depend on whoever has time that week. Every debtor gets a different experience – and the ones who get chased the least consistently are the ones who pay the latest.
https://www.credit-connect.co.uk/news/average-amount-of-unpaid-invoices-owed-to-smes-increases-by-10/
UK SMEs are owed an average of £66,770 in unpaid invoices – a 10% increase year-on-year. Every day an invoice sits unpaid is working capital your business isn’t using.
https://www.smallbusinesscommissioner.gov.uk/late-payments-research-2/
UK businesses spend an average of 86 hours a year chasing late payments. That’s time that fee earners, account managers, and project managers aren’t spending on billable work or winning new business.
https://www.smallbusinesscommissioner.gov.uk/late-payments-research-2
Day 1: Invoice overdue, no reminder sent
No system, no schedule. The reminder only goes out if someone remembers to send it.
Day 14: Follow-up email delayed
No escalation rules. No triggers. The follow-up went out three days late — if it went out at all.
Day 28: Incorrect balance sent to debtor
Spreadsheet hadn’t been updated after a partial payment. Debtor disputed the figure.
Day 42: Payment promised
Debtor replied three days ago. No one saw it. Chasing continued by mistake.
Day 45: Payment not received
The deadline passed. No alert, no escalation, no next step. The matter just sits there.
Day 1: Reminder sent automatically
A scheduled reminder goes out the moment the invoice becomes overdue.
Day 14: Escalation triggered on schedule
Escalation rules fire on time, every time, with no one having to remember.
Day 28: Balance always accurate
Balances sync from Xero, so debtors only ever see the correct figure.
Day 42: Debtor reply detected
Responses are monitored automatically and chasing pauses when a payment is promised.
Day 45: Next step actioned
Missed deadlines trigger the next step and alert you when it matters.
HOW IT WORKS
Automated invoice chasing —
with you in control
Connect to Xero, set your rules for how and when your debtors are
chased, and Nudging corresponds with them automatically — flagging anything that requires your input.
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Configure Rules
Define when reminders go out, when to escalate, and what payment terms you’ll accept to settle an invoice in full. Set them once and Nudging applies them consistently from that point on.
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Nudging runs the process
Reminders go out on time, escalations trigger, debtor responses are classified and acted on, and payment commitments are monitored. You’re only notified when something needs your attention.
PLATFORM FEATURES
Built for invoice chasing.
Built for SMEs
Built for finance teams at UK SMEs who need a consistent, professional invoice chasing system that reduces DSO, preserves client relationships, and runs automatically – without the enterprise price tag or implementation headache.
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Staged Escalation
Four configurable, dynamic escalation stages with defined intervals and tone progression. Each stage triggers automatically based on debtor behaviour.
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Email Classification
Every debtor reply is classified and routed automatically from a dedicated collections mailbox. Replies needing human judgment are flagged for your review.
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Payment Plan Engine
Configurable payment plan rules define what Nudging can propose and auto —accept. Plans are monitored automatically — if instalments are missed, chasing resumes.
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Matter Dashboard
A live overview of every active matter —outstanding balances, escalation stages, matter statuses, and flagged matters requiring your attention.
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Matter-Level Management
All invoices for the same debtor are grouped into a single matter — or split into separate matters where work has been instructed by different client contacts or departments.
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Unassigned Emails
Replies received outside a Nudging —generated email thread are matched to the correct matter automatically where possible. Where automatic matching isn’t possible, they’re held in a dedicated queue for manual review and
assignment.
AUTOMATED WORKFLOWS
Invoice chasing that adapts to how your debtors interact
Nudging implements a dynamic invoice chasing system into your business. Every communication adapts to what your debtors do — chasing invoices, handling replies, and monitoring payment commitments automatically, from a dedicated mailbox on your email domain. Configure your escalation and payment rules once and Nudging handles the rest.
Promised payment date checked against your payment timing rules.
Debtor request handled within your payment plan rules.
Auto-responds with invoice details.
Nudging chases outstanding invoices through four
dynamic stages, triggered by debtor behaviour – not a fixed schedule. Each stage activates once your configurable minimum waiting period has elapsed, provided the debtor is not proactively engaging.
Where a debtor requests a payment plan, Nudging suggests or evaluates proposed terms against your tiered payment plan rules, monitors every instalment, and resumes chasing if payments are missed
Standard requests – invoices and credit note copies – are fulfilled automatically via the Xero API. Requests Nudging can’t fulfil, such as a debtor requesting a copy of a contract, are flagged to you for action.
When a debtor commits to paying by a specific date, Nudging records the commitment and monitors Xero for payment. If payment doesn’t arrive, chasing resumes automatically. Where the proposed payment date falls outside of your payment settings, Nudging can convert the commitment into a payment plan if the debtor agrees.
If a debtor disputes the balance, chasing pauses immediately, and the matter is flagged to you. You decide whether to accept or reject the dispute.
Replies that don’t fit any other category, or that Nudging can’t action automatically, are flagged to you. You can respond directly through Nudging or your dedicated collections mailbox.
Built For Control
You set the chasing rules.
Nudging follows them
Nudging never acts beyond the rules you set. Every decision that affects a client relationship, such as a dispute or a legal escalation, stays with you. Nudging handles the routine. You handle the consequential.
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One source of truth. Xero
Every balance, payment, and debtor contact is sourced directly from Xero — Nudging never edits your accounting system.
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The Right Side of the Line
Every communication generated by Nudging is firm where it needs to be —factual, professional, and never threatening.
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You Handle the Consequential
Disputes and matters reaching the end of escalation are flagged to you. Legal action and write-offs remain your choice.
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Your Domain. Your Identity
Every communication is sent from your own verified business email, not a generic Nudging address.
INTEGRATIONS
Your accounting system.
Our chasing engine
Nudging connects to the tools your business already uses — pulling financial data from Xero and working with your Microsoft 365 environment to keep all debtor emails in one place. Email delivery is handled by SendGrid in the background — no setup required.
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Nudging syncs directly with Xero and works with your data, importing invoices, payments, credits, balances, and debtor contact details automatically, without ever changing it.
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Nudging works with your Microsoft 365 environment via a server— side transport rule — no mailbox OAuth or direct inbox access required. Your dedicated collections mailbox sits within Outlook, keeping all debtor correspondence in one place
PRICING
Usage-based pricing.
Scales with your workload
Pay for the matters you actively chase. One matter per debtor instruction,
grouping all outstanding invoices into a single workflow — however many they owe. Not users, not emails, not features you don’t need. The more matters you chase, the less you pay per matter.
PRICING
£50
/ month
How pricing works
1-10 matters
£50 base
11–20 matters
£4.25 / matter
21–50 matters
£3.75 / matter
51–100 matters
£3.25 / matter
101–200 matters
£2.75 / matter
201–500 matters
£2.50 / matter
500+ matters
Custom pricing
What's included
- Xero integration
- Dedicated Microsoft 365 mailbox
- Intelligent email classification
- Dynamic invoice chasing
- Configurable payment settings
- Unlimited outbound emails
- 1 admin seat
Pricing examples
20 matters
£92.50/month
avg £4.63/matter
40 matters
£167.50/month
avg £4.19/matter
120 matters
£422.50/month
avg £3.52/matter
250 matters
£797.50/month
avg £3.19/matter
Beta programme
50% off your first six months
Join the beta programme and get 50% off your subscription for the first six months — in return for structured feedback that shapes the product.
